Job DescriptionLocation: Indore
NAbout the Role
nWeare seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness & spa outlet inside a 5* Hotel. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel setting.
NKey Responsibilities
nGuest Engagement & Sales
N
- n
- Proactively approach and greet guests in the lobby with confidence and warmth N
- Introduce guests to ourwellness services, express therapies, and special offers N
- Generate sales by converting walk-in guests through persuasive communication and relationship-building N
- Upsell and cross-sell services based on guest needs, time availability, and preferences N
- Maintain a strong presence in the lounge to maximize visibility and walk-in conversions N

nRevenue Generation& Promotions
N
- n
- Consistently worktowards daily and monthly sales targets N




- Support cross-promotions with other outlets of the hotel to drive additional footfall N
- Assist in executing in-lounge promotions, offers, and campaigns N
- Capture guest interest efficiently N

nGuest Experience &Brand; Representation
N
- n
- Deliver a warm, premium, and professional guest experience at all times N
- Act as the first point of contact and brand ambassador for the wellness outlet N
- Address basic guest queries and be a single point of contact N
- Ensure the outlet ambience, hygiene, and presentation meet high service standards N

nOperational Support
N
- n
- Coordinate with therapists/staff to ensure smooth guest flow N
- Support appointment scheduling and service readiness N
- Follow SOPs related to service standards, hygiene, and airport compliance N

nDesired Profile
N
- n
- Strong people skills with confidence in initiating conversations with strangers N
- Sales-driven minds

📌 Hiring: Guest Relations Executive (Indore)
🏢 Zivaya Wellness
📍 Indore