Job Description International Voice Process
N Role 1 - Team Lead
N Role 2 - Quality Analyst
N Experience: 4–8 Years
N Location - Mohali
N n Key Responsibilities:
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- Lead and manage ateam of voice process agents. N
- Drive team performance against SLAs, KPIs, quality, and customer satisfaction metrics. N
- Handle escalations, coaching, and performance management. N
- Coordinate with QA, Training, and Workforce teams. N
- Manage shift operations, attendance, and reporting. N
- Identify process improvement opportunities and implement solutions. N

n n Requirements:
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- 4+ years of experience in International Voice Process. N
- 1–2 years of team handling experience. N
- Excellent communicationand leadership skills. N
- Experience with CRM tools and performance reporting. N
- US customer handling experience preferred. N
- Willingness to work in night/rotational shifts. N

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📌 Hiring: Us Voice Operations Tl || Qa (India)
🏢 Impetus Career Consultants
📍 India