Job DescriptionJob Title: Team Leader - Dialer Management (Workforce Management)
NLocation: Ahmedabad, Gujarat
NCompany: Advantmed India LLP
NExperience: 3+ Years
NEmployment Type: Full-Time
NAbout the Role
nAdvantmed is seeking an experienced Team Leader - Dialer Management (WFM) to lead Workforce Management operations, real-time monitoring, and dialer functions. The ideal candidate should have robust expertise in Five9 dialer management, workforce planning, forecasting, scheduling, data analysis, and team leadership. Experience handling high-volume campaigns and driving operational efficiencies is highly preferred.
NKey Responsibilities
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- Lead a team of 4-5 WFM Dialer Executives. N
- Manage dialer operations and campaign setup on the Five9 platform. N
- Optimize dialing strategies, pacing, retry logic, and inventory prioritization. N
- Monitor dialer performance and agent productivity in real time. N
- Ensure SLA adherence, occupancy management, abandoned rate control, and queue management. N
- Allocate leads based oncampaign objectives, agent availability,



and booking windows. N
- Track and analyze dailyoperational KPIs and performance metrics. N
- Collaborate with Operations and WFM teams to align staffing and productivity goals. N
- Perform forecasting andcapacity planning for calling queues and provider capacity. N
- Manage scheduler rosters, shift planning, and break scheduling. N
- Handle escalations and resolve dialer-related or lead-related issues. N
- Work closely with cross-functional stakeholders to support business goals. N

nRequired Skills
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- Workforce Management (WFM) N
- Dialer Managementn
- Five9 N
- Real-Time Monitoring (RTA) N
- Forecasting & Capacity Planning N
- Scheduling & Workforce Planning N
- Data Analysisn
- Advanced MS Excel N
- Operations Management N
- KPI Monitoringn
- Stakeholder Management N
- Team Leadershipn
- Performance Management N
- Problem Solvingn
- Communication Skil

📌 Hiring: Team Leader (Ahmedabad)
🏢 Advantmed India
📍 Ahmedabad