Role-Senior ServiceNow Developer Location- Remote The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional setting. Mandatory Skills - ITSM & HRSD / SAM / HAM . Also experience in Service portal / Employee Center Key Responsibilities Delivery & Work Management Own and prioritize incidents, requests, and enhancements aligned to business SLAs Ensure high-quality, on-time delivery across all ServiceNow workstreams Team Leadership Lead, mentor, and manage ServiceNow developers and admins Allocate work based on skills, capacity, and priorities Customer & Stakeholder Management Act as primary customer interface Translate business needs into scalable platform solutions Provide proactive updates and drive customer satisfaction Technical Leadership & Platform Ownership Solution Design & Governance Oversee end-to-end ServiceNow solution design and implementation Ensure adherence to best practices, scalability, and platform standards Tier 3 Escalation / Full-Stack Troubleshooting Act as L3 escalation for complex issues Debug script includes, business rules,



and integration failures impacting global operations Automation & Integration Lead integrations using Service Graph Connectors (SolarWinds, Intune, Jamf) Drive CMDB automation and reduce manual operational effort Employee Experience (UX/UI) Deliver modern UI via Employee Center (ESC) Oversee widget development and CSS for consumer-grade experiences Platform Governance & Lifecycle Upgrade Strategy Own platform upgrades (e.g., Zurich release) Manage skipped records, regression testing, and stabilization Environment Management Define and manage clone-back and backup strategy Ensure non-prod environments remain aligned with Production Continuous Improvement Drive automation, workflow optimization, and platform enhancements Operations & Reporting Track KPIs, delivery metrics, and team performance Provide concise reporting and actionable insights to leadership Qualifications 6 years on ServiceNow (ITSM, ITOM, HRSD, etc.) Strong customer-facing experience CSA (required) | CIS / CAD (preferred) Technical Skills ServiceNow configuration, scripting, integrations (REST/SOAP) Strong JavaScript and ITIL process knowledge Core Competencies Leadership with hands-on execution Strong problem-solving and ownership mindset Excellent communication and stakeholder management Ability to operate in fast-paced, enterprise environments

📌 ServiceNow Developer (India)
🏢 TriluxTech
📍 India