Job Description Position Summary ISI Analytics is seeking a Principal Software Architect & Technical Engineering Lead to provide hands-on technical leadership across our SaaS application portfolio. This individual will play a critical role in modernizing core capabilities from our Classic application into ISI Analytics, our up-to-date application interface, while helping shape the future architecture of the platform. The ideal candidate has strong experience designing, building, and delivering scalable cloud-based applications using C#/.NET, React, REST APIs, relational databases, Azure services, Kubernetes, and modern SaaS architecture patterns. This person should bring an architect mindset, a strong coding background, and the ability to translate business and product needs into scalable, maintainable, and secure technical solutions. This is a hands-on technical leadership role. The successful candidate must be comfortable operating end-to-end: understanding requirements, designing architecture, writing or reviewing code, guiding developers, supporting releases, troubleshooting production issues, and helping ISI build toward future enhancements, integrations, and AI-powered capabilities. Company / Product Context ● ISI Analytics provides SaaS-based call reporting, call analytics, insights, dashboards, and real-time KPIs for customers leveraging enterprise calling platforms. ● Current customer environments include Cisco UCM, Avaya, Microsoft Teams, Webex Calling, and related Unified Communication platforms. Key Responsibilities Product Modernization & Platform Architecture ● Lead the migration of feature capabilities from ISI Classic into ISI Analytics while improving usability, reliability, scalability, and maintainability. ● Define and evolve architecture across front-end, back-end, data processing, integration, authentication, reporting, and real-time analytics components. ● Create technical designs that support future product expansion, new integrations, performance improvements, and AI-enabled insights. ● Ensure the application architecture supports secure, scalable, Azure-hosted SaaS delivery.



Hands-On Software Development ● Contribute directly to development efforts across React front-end components, C#/.NET services, REST APIs, GraphQL where needed, database queries, and cloud-hosted services. ● Build, optimize, and review APIs and services that support call reporting, analytics, dashboards, KPIs, and communications insights. ● Improve existing code for performance, maintainability, security, observability, and reliability. ● Support product integrations across Cisco, Microsoft Teams, Webex Calling, Genesys Contact Center, Webex Contact Center, call recording platforms, and future communications ecosystems. ● Partner with product and business stakeholders to convert customer needs into technical designs and working software. Cloud, Infrastructure & DevOps ● Provide technical oversight for Azure-hosted SaaS infrastructure, including AKS, App Services, Azure Functions, Event Hubs, SignalR, App Gateway WAF, Azure Firewall, and related services. ● Support containerized and Kubernetes-based deployment patterns. ● Collaborate on CI/CD, release management, monitoring, environment management, and production support. ● Design systems for reliability, security, observability, scalability, and cost efficiency. ● Improve release predictability, staging and production discipline, and technical transparency. Technical Leadership ● Serve as a senior technical leader and trusted advisor across engineering, product, support, implementation, and executive leadership. ● Guide internal engineers and external development partners on architecture, coding standards, design patterns, and technical best practices. ● Conduct code reviews, mentor developers, and help establish engineering practices for quality, testing, performance, and maintainability. ● Act as a technical escalation point for complex application, integration, infrastructure,



and production issues. ● Partner closely with ISI leadership to ensure engineering execution aligns with business priorities, customer commitments, and long-term product strategy. Required Qualifications ● 7 years of software engineering experience in SaaS, cloud-hosted applications, analytics platforms, communications platforms, or enterprise software. ● Strong hands-on development experience with C#/.NET, ASP.NET Core, and modern back-end application design. ● Experience building and maintaining REST APIs and service-based or microservices-oriented architectures. ● Front-end experience with React, JavaScript, TypeScript, or similar modern web technologies. ● Strong relational database experience with SQL Server, MySQL, or PostgreSQL, including query optimization and schema design. ● Experience designing and deploying applications in Microsoft Azure. ● Working knowledge of Kubernetes, containers, cloud deployment patterns, and DevOps practices. ● Experience with authentication, authorization, and identity management concepts such as FusionAuth, Entra ID, SSO, OAuth, or related IAM platforms. ● Ability to work across both legacy and modern technology stacks. ● Strong communication skills with executives, product leaders, developers, support teams, implementation teams, and external partners. Preferred Qualifications ● Experience modernizing legacy applications into cloud-native or SaaS-based platforms. ● Experience with legacy technologies such as C++, Visual Basic, ASP.NET, jQuery, Windows Servers, and IIS. ● Experience with real-time data processing, event-driven architecture, or high-volume analytics systems. ● Experience with telecom, UCaaS, CCaaS, call reporting, queue analytics, Cisco, Microsoft Teams, Webex Calling, Genesys, or contact center platforms. ● Experience designing dashboards, reporting systems, analytics workflows, KPI tools, or business intelligence applications. ● Experience incorporating AI, machine learning, or LLM-based capabilities into customer-facing software. ● Experience working with distributed teams or outsourced development partners.

📌 Principal Software Architect & Technical Engineering Lead (India)
🏢 Evolving Systems
📍 India