Digital Workplace Presales Solution Architect – Job Description 1) Role Overview The Digital Workplace Presales Solution Architect is responsible for designing, positioning, and winning Digital Workplace / End User Services (EUC EUS) deals by translating client business needs into scalable, cost-effective, and differentiating solutions . 2) Key Responsibilities A. Opportunity & Requirement Management Analyze RFI/RFP/RFQ requirements, client environment, and volumetrics (users, devices, SLAs, locations) Identify opportunity fit, risks, and transformation levers B. Solution Architecture (Core Responsibility) Design end-to-end Digital Workplace solutions , including: End User Computing (devices, OS, VDI, endpoint management) Service Desk / Workplace Support Collaboration platforms (M365, Google Workspace) Workplace security & identity Translate requirements into scalable architectures aligned to business outcomes Ensure: Deliverability, Cost optimization, Innovation (automation, GenAI, DEX, etc.) C. Proposal Development & Deal Shaping Develop client-facing proposals including: Solution overview, Architecture diagrams, service descriptions, Value proposition & outcomes Own solution strategy, pricing inputs Define: Assumptions, Risks & mitigations, Transition approach D. Client Engagement & Solution Defense Conduct: Solution presentations, Q&A; / clarifications Explain technical solution in business terms Participate in solution defense and contract discussions Coordinate to ensure PoCs, demos, and transformations where required E. Sales & Stakeholder Collaboration Work closely with:



Sales / Account teams, Delivery & SMEs, Finance / Pricing teams Provide technical leadership in deal pursuit F. Risk, Governance & Deal Closure Perform risk assessment and mitigation planning Lead internal solution reviews & approvals before submission Ensure: Compliance, Competitive differentiation, Win strategy alignment 3) Scope of Digital Workplace (Expected Coverage) The role covers: End User Computing (EUC) Devices (laptops, mobiles, OS platforms), Endpoint management (Intune, MECM, etc.), Virtual desktops (VDI) End User Services (EUS) Service desk & helpdesk, Field support, Device lifecycle / onboarding Collaboration & Productivity Microsoft 365 / Teams / Google Workspace, Knowledge management & digital experience 4) Skills & Competencies Technical Digital Workplace / EUC / EUS architecture expertise Knowledge of: Endpoint management Collaboration platforms Identity & security Cloud awareness (Azure, M365 ecosystem) Presales & Commercial RFP/RFI response management Cost modeling & pricing strategy Proposal writing and storytelling Competitive analysis Consulting & Client Engagement Strong communication & presentation skills Translate technical solutions into business outcomes Analytical & Strategic Risk analysis Solution optimization (cost vs performance) Win themes 5) Experience Requirements 10–14 years in IT / Digital Workplace / Infrastructure 3-5 years in Digital Workplace presales solution architect role Robust experience in both Workplace Managed services Workplace transformation services

📌 Presales Solution Architect-Digital Workplace: Bangalore/Noida (Karnataka)
🏢 Birlasoft
📍 Karnataka