Greetings from Tata Consultancy Services! Join us and be part of TCS's AI Cloud transformation journey! About the Unit: TCS Cloud is accelerating the shift to an AI-powered, cloud-first future. As a strategic transformation partner to the world's leading enterprises, it is helping businesses reimagine their core, modernise platforms, unlock data-driven intelligence, and scale innovation through cloud, AI, cybersecurity, automation, and digital engineering. By combining deep industry expertise with cutting-edge technologies, TCS Cloud is enabling the rise of agile, resilient, and intelligent enterprises built to thrive in a rapidly evolving digital world. Job Title : ServiceNow Architect Job Location : Hyderabad/Chennai Experience required : 10 YEARS Job Description: 1. Lead discovery workshops; capture functional & nonfunctional requirements (security, availability, performance, compliance) per tenant/domain. 2. Author MSP architecture: domain model, ACL strategy, integration architecture, CMDB/CSDM blueprint, and support model. 3. Define tenant onboarding/offboarding process: catalog, domains, roles, groups, data segregation,



and guardrail checks. 4. Establish DevSecOps for ServiceNow: branching, update sets hygiene, Source Control, ATF suites, CI/CD gates, and rollback procedures. 5. Plan upgrades/patches with change governance; coordinate cloning schedules; execute regression plans with ATF/automated tests. 6. Own CMDB health and CSDM alignment; set measurable targets and remediation plans. 7. Run integration governance: credentials vaulting, MID server sizing, error handling, and observability dashboards. 8. Publish SoWs, design artifacts (HLD/LLD), RACI, and operational runbooks; chair design reviews and CAB/ARB where needed. 9. Coach developers/admins; enforce coding standards, performance best practices, and secure configurations. 10. Engage with vendors and ServiceNow store/app providers; evaluate addons and manage licensing. 11. Report KPIs to leadership; continuously improve MSP maturity (automation, reliability, cost). Research Study: Cloud strategy and transformation-

📌 ServiceNow Architect (Telangana)
🏢 Tata Consultancy Services
📍 Telangana