Required Skills & Qualifications ServiceNow Expertise Solid hands-on experience with: ServiceNow Platform Architecture ITSM ITOM CSM Service Portal Employee Center CMDB Now Assist & AI Skills Experience with: ServiceNow Now Assist ServiceNow GenAI Controller AI Search Virtual Agent Predictive Intelligence Generative AI Implementations Understanding of: Large Language Models (LLMs) Prompt Engineering RAG Architecture AI Governance Responsible AI Agentic AI Skills Hands-on experience designing: AI Agents Agentic Workflows Tool-using Agents Multi-agent Systems Autonomous Service Management Solutions Knowledge of: ServiceNow AI Agents Agent Orchestrator Enterprise Agent Governance Development Skills Experience with: Agentic AI Workflow JavaScript ServiceNow Scripting Flow Designer Integration Hub REST/SOAP APIs Python (preferred)
AI Framework Integration Experience 10–15 years overall IT experience 7 years in ServiceNow Architecture 3 years implementing ServiceNow AI capabilities 2 years working with Now Assist and Generative AI solutions Experience leading enterprise ServiceNow transformation initiatives Experience architecting AI-powered workflow automation solutions Preferred Qualifications Certifications ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist Preferred Experience Now Assist Implementation ServiceNow AI Agents Agentic AI Solutions Enterprise RAG Platforms Conversational AI Platforms Intelligent Automation Programs