Job Description
Job description
nAbout the Role: We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries and providing exceptional service to ensure customer satisfaction.
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nCONTACT PERSON: KASHISH SINGH | +91 84483 89795 | [email protected]
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nResponsibilities:
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- Handle incoming calls and respond to customer queries in a timely and professional manner.n
- Make outbound calls to customers for follow-ups, feedback, or information updates.n
- Resolve product/service-related issues effectively, escalating when necessary.n
- Maintain a high level of customer satisfaction by providing accurate information and support.n
- Document all customer interactions and update CRM systems.n
- Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.n
- Work closely with the team to improve service standards and processes.n

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nQualifications:
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- Graduates are welcome. Freshers can also apply.n




- 0-4 years of experience in customer support (voice process).n
- Excellent verbal communication skills in English.n
- Valuable listening skills, patience, and empathy when dealing with customers.n
- Basic computer knowledge (MS Office, Email, CRM tools).n

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nRequired Skills:
nGood command over English (spoken) or Malayalam, Marathi, and Tamil
nPreferred Skills:
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- Experience in customer support is a plus.n

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nPay range and compensation package:
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- Shift Timing: 10 Am-7 Pmn
- Salary Budget: Fresher - 2.55 LPA - 4 LPAn
- Experienced with more than 6 months of experience: 20-25 % hike on your Last CTC or max 4.2LPAn

nEqual Opportunity Statement: We are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.
nInterested candidates

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