Job Title: Project/Program Manager Required Experience 15 Years Location Chennai Work schedule: Need to be Flexible to manage client meetings and internal stakeholders Role Summary We are looking for an experienced Project/Program Manager with a strong Enterprise Infrastructure background . This role demands a seasoned leader who can seamlessly merge technical with executive-level client management to lead large-scale IT infrastructure and engagements with excellent client-facing skills, stakeholder management, team leadership experience with proven expertise in managing NOC/SOC operations. Technology skill requirement: Robust understanding of Enterprise IT: EUC, Network, Windows, Cloud, Monitoring and ITSM platform and any AI skills will be an added advantage Key Responsibilities Program Delivery & Financial Governance Lead end-to-end infrastructure and network operations projects (Network, Windows, Monitoring platform and Cloud) Manage project scope, timelines, budgets, risks, and deliverables Drive governance meetings, service reviews, and operational excellence initiatives Ensure adherence to SLAs, KPIs, and customer commitments Ensure to bring business value and proactive opportunity within the engagement and meet the business targets Closely work with practice and solution team to enhance the customer requirements and proactive proposals Perform transition for any key engagements Ensure revenue details are updated and projected on weekly basis,



ensure to work closely with finance team to invoice the customer on monthly basis Work closely with finance and legal team to conclude the SOWs Prepare SOW and work with finance and legal team to conclude the SOWs Work with vendors to determine the right BOM for any procurements and licensing for project requirements Client & Stakeholder Management Serve as the definitive, trusted single point of contact (SPOC) for client executives, internal leadership, and technology partners Build strong relationships with client stakeholders and leadership teams Conduct regular service review meetings and present operational reports Manage customer expectations and ensure high levels of satisfaction Governance Mentor, lead, and upskill a cross-functional engineering workforce spanning NOC, SOC, Cloud, and Systems infrastructure domains Drive capacity management, operational shift coverage, skill-gap analysis, and talent retention strategies Direct major incident response (P1/P2 bridges), coordinating rapid service restoration efforts during high-velocity network or infrastructure outages Coordinate cross-functional teams across Network, Security, Cloud, and Infrastructure domains Optimize core operational metrics including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Mean Time to Resolution (MTTR), and infrastructure availability scores Serve as a contributor to the CAB to evaluate infrastructure risk, approve critical changes, and prevent operational regressions Standardize all operational delivery models against strict ITIL best practices and organizational compliance mandates Ensure the Delivery lead growth opportunities are created and management targets are met Infrastructure Knowledge Windows Server Administration Active Directory VMware Infrastructure Cloud Fundamentals (Azure/AWS/GCP preferred) IT Infrastructure Operations End user computing Networking (Firewall, SDWAN, Switching, GPON, Controllers) Infra level Migration activities Monitoring tools (Solarwinds, Zabbix/Nagios) ITSM (ServiceNow/Remedy)

📌 Project Manager (Tamil Nadu)
🏢 Movate
📍 Tamil Nadu