Job Position: ServiceNow Developer – ITSM FSO Work Location: Noida / Pune / Hyderabad. Experience: 5 to 12 Years Mandatory Keywords: ServiceNow, FSO, FSM, Field Service Operations, Work Orders, Dispatching, Scheduling, Mobile Agent, CMDB, ITSM, CSM, Flow Designer, Integration Hub, REST API, JavaScript, CSA, CAD. Key Responsibilities • Design, develop, and implement ServiceNow FSO solutions based on business requirements. • Configure and customize Work Orders, Work Order Tasks, Agent Mobile App, Dispatching, Scheduling, Territories, and Workforce Management. • Develop and customize ServiceNow applications using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer. • Configure and maintain FSO data models, scheduling policies, assignment rules, and resource management. • Integrate FSO with ITSM, CSM, CMDB, and third-party applications. • Develop REST/SOAP integrations and APIs. • Create and maintain Service Catalog items, workflows,



and automation processes. • Perform troubleshooting, debugging, and performance optimization. • Collaborate with business stakeholders, architects, and cross-functional teams. • Participate in code reviews and ensure adherence to ServiceNow best practices. • Support UAT, production deployments, and post-production activities. Required Skills ServiceNow Modules • Field Service Operations (FSO) - Mandatory • Customer Service Management (CSM) • IT Service Management (ITSM) • Configuration Management Database (CMDB) • Workforce Optimization (Preferred) Technical Skills • Business Rules • Client Scripts • Script Includes • UI Policies • UI Actions • Flow Designer • IntegrationHub • Catalog Development • Service Portal • REST APIs • SOAP Web Services • JavaScript • Glide APIs

📌 ServiceNow Developer – ITSM FSO (Maharashtra)
🏢 Webologix Ltd
📍 Maharashtra