Job DescriptionHCL Tech walk-in drive 8th Sept'26 for Arabic Language Customer Service in Noida
nWalk in Timing- 12 PM-2pm
nInterview Location: - HCL Technologies: -
nA- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
nNearest Metro Station Sector 59.
nWork Location: Noida
nTwo Way Cabs Available
nRequired Work Experience:
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- Positive fluency in Language Arabic & English, both written and spokenn
- Minimum of 1 years' experience in Customer Service or Technical as Voice Supportn
- Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response timesn
- Experience working and managing communications, with multiple cross-functional teams/stakeholders.n
- Having worked on SAP or similar CRM applicationn

nWork Schedule
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- Work from office during training, hybrid thereafter (minimum 3 days WFO)n
- Local working hours of the country supportingn
- 5 days working - 2 days offn

nRequired Qualification: -
n*Graduate in any stream.
nJob Description:




nTo provide information to customers regarding their queries and troubleshoot the issues as per defined SLAs, able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard.
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- Manage CCC, Dispatch & Install Base management activities:n
- CCC- Interacting with customers on phone, email or chat to capture customer issue, raise ticket on CRM application and assign to relevant teams.n
- Dispatch – Monitor open notifications/tickets and act accordingly, such as booking an engineer and ordering spare parts.n
- Install Base management – Managing accuracy of system reports by identifying and correcting wrong/missing information in SAP. Interacting with stakeholders to identify missing information.n
- Improving skill level through Self-development or nominating training programs Skill Reverification Testsn
- Meeting Quality Scores, SLAs and bringing Innovation and P

📌 Arabic Linguist (Ghaziabad)
🏢 HCLTech
📍 Ghaziabad