Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- Experience: 5 to 12 years

​Responsible for supporting, administering, optimizing, and securing enterprise virtual desktop infrastructure environments built on Citrix, Azure Virtual Desktop (AVD), and Nerdio platforms.
- Ensures high availability, performance, security, compliance, and operational excellence across virtual workspace environments.
- Works closely with infrastructure, security, cloud, and support teams to deliver reliable and scalable end-user computing services.

1.) Requirement L2:





Essential Job Functions – L2:
- Provide advanced technical support for Citrix Virtual Desktops environments.
- Perform detailed root cause analysis and implement solutions for complex incidents and operational issues.
- Troubleshoot Citrix infrastructure, virtual desktops, applications, and connectivity-related issues.
- Ensure adherence to quality standards, regulatory requirements, and company policies.
- Collaborate with other support teams to resolve escalated incidents within agreed SLAs.
- Support security compliance and maintain a strong virtual desktop security posture.
- Maintain and enhance technical knowledge articles and operational documentation.
- Participate in knowledge management initiatives and support onboarding of recent team members.
- Coach and mentor junior analysts on troubleshooting methodologies and best practices.
- Drive customer satisfaction through timely incident resolution and service e

📌 Vitualization - Citrix+Nerdio& (Noida)
🏢 VARITE
📍 Noida