- About the Role
The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical
retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are
responsible to deliver the best customer experience by leading the example in driving the key business metrics with their
optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards
throughout as per Lenskart norms.
Responsibilities
Area Activities expected to be performed by a Lenskart Cluster Optometrist
Store Visit
● Must visit assigned stores in Lenskart uniform and manage the complete Technical and
Functional part of Lenskart stores.
In Store Duty
● Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch,
Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
● Must also work as a store optometrist during busy hours, high sale days or to cover
shifts of those who are on leave. Check eye test, QC drawers,
Wooqer entries, CL expiry,
merchandise, Instrument calibration, KMT products etc.
● To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and
lead by example
Manpower
● To welcome current talent from market, conduct interview and on board. Initiation Prepare
and conduct meetings with respective AOMs to discuss reviews, performance or
proposals
Training
● For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,
dispensing, contact lens, troubleshoot, deliver to measure the impact of training on
store performance. Identify and Train the Store staff to help them achieve their goals
Audit ● Periodically audit their eye test and dispensing performance
Team Leader
● Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support
store team
Revenue
● Maximise In-Store Revenue through Optometrists through continuous tra