Description
• Defining recent products, processes and documenting of processes related to the loan life-cycle

• Improvement in end-to-end login-to-disbursement turnaround time

• Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility

• Taking complete ownership of user experience across all our products

• Driving digital penetration of customers through various initiatives and projects

• Enhanced the data collection process with some validations to reduce the overall TAT

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share,



improve customer experience and drive growth

• Research new technological trends so as to figure out how to incorporate them into products

• Facilitate team input into various stages of product development and design

• Define and analyze performance metrics & prepare project status and feature

• Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk

• Ensure compliance to all Audit / RBI regulations as well as processes, policies and reports as per company designed systems.

📌 Product Head (Mumbai)
🏢 Tata Capital
📍 Mumbai