Today, the corporate landscape is dynamic and the world ahead is full of possibilities None of the amazing things we do at Infosys would be possible without an equally amazing culture, the setting where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
As an Event Management Specialist, you will work on Integration of ServiceNow ITOM Health with multiple event sources and implementing/customizing event management module.
Required
- At least 8+ years of experience in ServiceNow ITOM
- Good Communication skills
- Good analytical and problem-solving skills
Role Description
- Hands-on experience in implementing ServiceNow ITOM Health modules like – Event Management, HLA, AIOPS.
- APIs and Integrations: Understand how to leverage ITOM APIs and integrate with external systems like CMDB, monitoring tools, and cloud platforms.
- ServiceNow Certified Implementation Specialist – Event Management.
- Experience in customizing event rules, alert rules and designing orchestration using flow designer.
- Familiarity with IT operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
- Experience/Knowledge on ServiceNow ITOM modules like Discovery, Service Mapping and CMDB is an added advantage.
- Experience with ServiceNow CMDB and integration with third-party tools and systems.
- Scripting Languages: Proficiency in scripting languages like JavaScript, Python, or PowerShell is needed for writing custom scripts, automations, and integrations within I