We are hiring a Senior Business Analyst / Business Analyst - ServiceNow to lead requirements planning and guide engineering delivery for a ServiceNow rollout. You will manage scope and timelines, anticipate risks, and coordinate across engineering, QA, and product from design through maintenance and enhancements.
Responsibilities
- Gather stakeholder perspectives and translate them into clear requirements
- Define and maintain a tight scope statement for the overall program
- Develop and maintain program and project documentation needed for effective governance
- Partner with software engineers, QA, product managers and other engineering teams to move products and features through the full software project lifecycle with high quality
- Lead as scrum master by managing schedules, spotting potential issues early, and communicating status and risks to project stakeholders
- Coordinate release schedules and milestones while keeping momentum high in a fast-paced setting
- Support hands-on software development and project management, enable cross-functional coordination,



and facilitate inter/intra team communications to deliver strong program outcomes

Requirements
- Broad IT experience totaling 5-10 years
- Demonstrated 4+ years of experience in Business Analysis, emerging technologies, or related technical domains
- At least 1+ year supporting a ServiceNow implementation
- Experience with software development and leading end-to-end program execution across multiple engineering teams
- Knowledge of ITSM, ITOM and HRSD modules and practices
- Experience operating within Agile software development methodologies
- Background as a scrum master, running development sprints
- Bachelor's degree in a technical field or equivalent practical experience

Nice to have
- Prior Software Engineering experience
- Experience solving problems in fast-paced and constantly changing environments
- Experience collaborating cross-functionally within highly integrated teams of technical and

📌 Senior Business Analyst (Coimbatore)
🏢 EPAM Systems
📍 Coimbatore