Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures

Requirements

• Proven experience as a help desk technician or other customer support role

• Proficiency in English

• Excellent communication skills

• Tech savvy with working knowledge of office automation products, databases and remote control

• Positive understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and resolve basic technical issues

Desirable Skills:

Keyword:

Skills: IT IS_Service Desk

Experience Required: 2-4

📌 Helpdesk/Service Desk Technician (Chennai)
🏢 Clifyx
📍 Chennai