An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- The Sr Administrator for Tools & Automation plays a critical role in delivering advanced technical support and ensuring the effective operation of automation tools.
- This position is essential for troubleshooting complex incidents, performing root cause analysis, and implementing strategic solutions that enhance customer satisfaction and operational efficiency.
Essential Job Functions:
- Provide Technical Support And Troubleshooting By Utilizing Jenkins And Powershell To Automate Processes,
Ensuring Adherence To Quality Standards And Company Policies.
- Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues Efficiently.
- Manage And Update The Knowledge Base By Documenting Solutions And Processes, Contributing To The Training And Coaching Of Analysts To Enhance Team Capabilities.
- Resolve Complex Tickets Within Agreed SLAs By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
- Enhance Customer Experience And CSAT By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats.
Qualifications:
- Experience: 5-8 Years
Skill Requirements
- Advanced Proficiency In Jenkins For Continuous Integration And Automation.
- Strong Expertise In Powershell Scripting For Task Automation And System Ma