Company Name: VARITE India Private Limited

About The Client:

Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
- Required Technical Skill Set
- Computer skills.
- Customer support.
- Desired Experience Range: 4–8 years.

Qualifications:

Must Have:
- Strong analytical, communication, and presentation skills with precise written documentation.
- Experience auditing ticket quality, call, chat, email interactions, and knowledge base or article effectiveness.
- Ability to identify and diagnose issues, categorize and record deviations, and advise on corrective actions.
- Problem-solving with a coaching mindset and collaboration with Leads to improve upskilling and productivity.
- Time management and multi-tasking skills with ability to work with minimum supervision and quick learning capability.
- Interpersonal and negotiation skills for calibration and stakeholder consensus.




- Technical and system expertise including networking, Active Directory, and DNS.
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support problem identification and advise users on appropriate course of action.
- Monitor issues from start to resolution.
- Escalate unresolved issues to higher levels of support when required.
- Excellent written, verbal, and presentation skills.
- Groom team members to influence upskilling and productivity.

Good-to-Have
- Well organized with ability to multi-task and work with minimum supervision and quick learning skills.
- Solid interpersonal and negotiation skills with ability to collaborate with cross-functional teams.
- Experience designing or operating a QA framework including scorecards, rubrics, sampling plans, and calibration sessions.
- Experience with learning management systems, train-the-trainer programs

📌 Service Desk Trainer (Bengaluru)
🏢 VARITE
📍 Bengaluru