At KPMG, we believe the quality of the digital experience directly impacts how colleagues perform, connect and grow. As we embed technology deeper into every aspect of our internal operations, this role helps shape how employees experience the firm, not just how systems look but how they work.
We are looking for a User Experience Architect who will lead the charge in elavating internal digital products and services by making them more intuitive, inclusive and aligned with how our people actually work. This role sits within the Digital Experiences team, supporting the UK Internal Technology function and contributes to building meaningful, human-centred experiences across the firm’s digital landscape.
As we enter a current era of AI-powered tooling and evolving ways of working, this role requires someone who can balance strategy with systems-thinking, navigate ambiguity and advocate for design in spaces where it has yet to fully mature.
Key Responsibilities
- Plan and deliver UX contributions to internal digital initiatives across enterprise platforms,
including intranet portals, HR systems, service desk tools and knowledge bases, with a focus on improving usability, accessibility and employee experience.
- Use a variety of research methods, including AI-assisted tools to gather insights from users, analyse feedback, and translate findings into actionable design recommendations.
- Support projects by making sure UX work helps improve how digital tools perform and how easy they are for employees to use.
- Collaborate with product owners, business analysts, and delivery teams to shape user stories, requirements, and design strategies that reflect real user needs.
- Apply best practices in digital accessibility and inclusive design to ensure solutions are usable by all colleagues, including those with disabilities or long-term conditions.
- Champion the role of UX and human-centred design within cross-functional teams and help build understanding