Company Name: VARITE India Private Limited
About The Client:
Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.
About The Job:
- We are looking for an experienced Support Delivery Manager (SDM) to lead the end-to-end delivery of Application Managed Services (AMS).
- Robust experience in Application Support, Managed Services, ITIL-based service operations, SLA management, Major Incident Management and service delivery governance.
- Experience 15+ Years
- Shift 2:30 PM – 11:30 PM IST
- We are looking for an experienced Support Delivery Manager (SDM) to lead the end-to-end delivery of Application Managed Services (AMS).
- The ideal candidate will have 15+ years of experience in Application Support and Managed Services, with a strong background in leading global application support teams, driving ITIL-based service operations, ensuring SLA compliance, managing major incidents,
and delivering continuous service improvements through automation and AI.
- The SDM will act as the single point of accountability for service delivery, ensuring operational excellence, customer satisfaction, and continual service improvement across enterprise applications.
Essential Job Functions:
Service Delivery & Governance
- Act as the single point of accountability for end-to-end Application Support service delivery.
- Lead and manage Application Managed Services engagements, ensuring high availability, operational excellence and customer satisfaction.
- Own overall service delivery performance against agreed SLAs, OLAs, KPIs and customer expectations.
- Conduct Weekly, Monthly and Quarterly Service Reviews with customers and internal stakeholders.
- Publish operational dashboards, service reports, matrices, trends and executive summaries.
Application Support Management
- Lead and manage L1 Support Engineers, L2/L3 De
📌 Support Delivery Manager (India)
🏢 VARITE
📍 India