Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Automation in Systems Integration

Good to have skills : Python (Programming Language), API Management

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

Role

AIOps SME & Service Integration Specialist – CL9

Role Description

We are seeking an experienced AIOps SME & Service Integration Specialist with 7 years of experience in enterprise IT operations. The ideal candidate will have deep expertise in AIOps platforms, event correlation, service mapping, and integration of monitoring tools. This role requires robust analytical skills, automation experience, and the ability to drive observability and operational intelligence across hybrid environments.

Must Have Skills
- Strong experience with AIOps platforms (e.g., DyanTrace, Thousand Eyes, nGeniusOne, Splunk)




- Expertise in event correlation, noise reduction, and root cause analysis
- Integration of monitoring tools with ITSM platforms (e.g., ServiceNow)
- Scripting and automation using Python, Shell, or PowerShell
- Experience with service mapping and CMDB integration
- Familiarity with observability and telemetry data ingestion

Good to Have Skills
- Exposure to cloud-native monitoring tools (e.g., Prometheus, Grafana, Datadog)
- Knowledge of ITIL processes and service operations
- Experience with container and microservices monitoring
- Understanding of AI/ML models for anomaly detection
- Familiarity with Kafka, Elasticsearch, or similar data pipelines

Job Requirements

The candidate should have a strong background in enterprise monitoring and automation, with the ability to integrate and optimize AIOps solutions. They should be capable of working in a fast-paced environment, collaborating with cross-functional teams,

📌 Automation in Systems Integration (Bengaluru)
🏢 Accenture
📍 Bengaluru