Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

Essential Job Functions:
- Design, develop, and implement ServiceNow Service Mapping solutions for business-critical services.
- Identify business services and applications to be mapped using Service Mapping tools.
- Integrate discovery and mapping processes with the to ensure accuracy and completeness of service data.
- Work with stakeholders to understand service dependencies and document end-to-end service maps.
- Troubleshoot mapping errors and optimize patterns and probes for enhanced visibility.
- Collaborate with platform, infrastructure,



and application teams to align Service Mapping with business needs.
- Customize and create current patterns, probes, and sensors as necessary.
- Ensure Service Mapping data supports Event Management, Incident, Change, and Problem Management processes.

Qualifications:
- Exp: 5-12 years
- Mandatory requirement to have active CSA & CIS Certification (Discovery, Event Management) is preferred.
- Minimum 4+ years Relevant ServiceNow Experience. ServiceNow ITOM experience with specific focus on Discovery, Event Management and Service Mapping .
- Provide expertise in ITOM best practices, including Discovery, CMDB Health , and CSDM alignment.
- Ability to communicate fluently with client stakeholders.

Preferred Skills:
- Deep understanding of ServiceNow Discovery, CMDB, MID Servers, and related integrations.
- Proficient in creating and customizing patterns, probes, and sensors.
- Experience wo

📌 ServiceNow ITOM Technical Consultant (India)
🏢 VARITE
📍 India