- REQUIREMENT TEMPLATE – SIAM
No. of positions
2
Account Name
KB, Metsa
Service Line
SIAM SL
Must have skills - 2 skills which are non-negotiable
SIAM / ITSM
Desirable skills - 1 skill which is nice to have
SIAM
Infosys role
Senior Consultant/Lead Consultant
Desired experience range
10-14years
Location(s) where this position can work out of
Bangalore/Pune/Hyd/Chennai
Does this position require working from client office all or some days in the week? If yes pls provide details
To be filled-if have details
Is remote working allowed
Hybrid
Any additional things to be checked
24/7 rotational shifts
Responsibilities and JD in brief along with additional criteria to be considered (if any):
Key Role &
Responsibilities
(ITSM Process Manager)
- Responsible to drive seamless CFS, ITSM process governance and management for global clients spanning across diverse industry verticals, geographies. Lead a team of min 5-10 ITSM process managers
- Act as a focal point for the respective process and ensure adherence and compliance to the CFS,
ITSM process by all teams, groups and stakeholders involved
- Drive seamless CFS, ITSM process governance collaborating with all technical teams, groups and stakeholders involved in process execution, operations
- Facilitate periodic review meetings with client stakeholders to showcase CFS, ITSM process performance as per agreed frequency
- Collaborate, coordinate with customer suppliers, third party vendors and escalate as appropriate incase of significant delays, SLA breaches etc
- Drive continuous service improvements (CSI) initiatives to uplift the process performance and ensure seamless process execution
- Generate and publish the ITSM reports, dashboards for the respective process with client IT and business stakeholders
- Drive innovations to modernize the process governance and management with adoption and implementation of Gen AI, Agentic AI capabilities
- Responsible to spearhead cross functional services (CFS), IT service
📌 KB/Metsa_SIAM_Day0Hiring (India)
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📍 India