Client is a global technology solution and services leader providing business-friendly solutions, that enable future-readiness for clients. We seamlessly bring together digital expertise, robust industry-specific alliances, and deep domain expertise from ITC Group businesses. Our solutions and services are focused on Banking and financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality. ITC Infotech is a wholly-owned subsidiary of ITC Ltd, one of India’s most admired companies.
Essential Job Functions:
- Assisting in developing standard IT configuration management methodology via implementation of ITOM practices Assists Configuration manager in conducting configuration audits and reconciliation Maintains CIs to ensure CMDB accuracy and completeness
- Drives visibility on unauthorized CI changes or alterations to environment Works with other ITSM processes to understand new requirements and identify how Configuration management can support
- Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
- Develop and implement automation scripts and orchestration workflows to streamline repetitive tasks and improve operational efficiency
- Collaborate with other ITSM teams to integrate the practices with CMDB In depth understanding of ServiceNow Discovery and Service Mapping tools Must be able to develop and enhance existing ITOM implementation at ABI
Qualifications:
- 4 to 6 years experience
- MUST: Coding and Scripting experience is a must
- Must have expertise in deployment of Event Management functionality
- Must have expertise in deploying functionalities of ITOM Discovery of assets in a multi-CLOUD setup Discovery of IT and OT assets
- Certificate Management Facilitate knowledge sharing sessions and training to empower the IT team with ITOM best practices