Title: SAM Tool Configuration and Integration Expert

Location: Bangalore

Exp: 10+ Years

Job Description:

Key Responsibilities
- Review the current SAM platform configuration, architecture, integrations, discovery mechanisms, data flows, and existing technical gaps.
- Configure and optimise ServiceNow SAM Pro or other in-scope SAM tooling based on approved business and operational requirements.
- Configure software models, product definitions, publisher information, entitlement structures, licence metrics, reconciliation rules, and optimisation logic.
- Configure workflows for software requests, approvals, reclamation, licence allocation, renewals, compliance exceptions, and operational remediation.
- Integrate SAM tooling with relevant systems including:
- SCCM/MECM.
- Microsoft Intune.
- Jamf.
- ServiceNow CMDB.
- Procurement platforms.
- ERP/financial systems.
- Contract repositories.
- Active Directory/Entra ID.
- Cloud and SaaS platforms.
- Other approved discovery and inventory sources.
- Assess inventory feeds and resolve missing, duplicate, incomplete, stale,



or inconsistent software and device records.
- Improve software recognition and normalisation quality.
- Configure automated data import, transformation, mapping, validation, and exception-handling mechanisms.
- Establish and maintain reconciliation schedules and monitor reconciliation jobs.
- Troubleshoot reconciliation failures, integration errors, discovery gaps, and data quality issues.
- Develop technical solutions to improve inventory visibility within restricted or secure environments.
- Evaluate built-in metering, discovery, and optimisation capabilities for publishers such as Microsoft, Oracle, IBM, Adobe, VMware, SAP, and others.
- Where technically feasible, maximise existing tooling capabilities before recommending additional third-party licences or platforms.
- Configure licence reclamation and optimisation workflows based on usage and allocation criteria.
- Support publisher-specific li

📌 SAM Tool Configuration and Integration Expert (Bengaluru)
🏢 NR Consulting
📍 Bengaluru