A US-based company operating an online marketplace for short- and long-term homestays and experiences. The Client is the most well-known company for short-term housing rentals.
About The Job:
- This position is responsible for managing high volumes of alerts and/or cases generated by multiple queues to satisfy processes required by risk programs.
- This role ensures that day-to-day risk activities relating to these programs are maintained to a high standard.
Essential Job Functions:
- Maintain Subject Matter Expertise of your respective Specialization to successfully complete core work and escalations
- Educate users on how to maintain security and safety while using Airbnb responsibly
- Investigate complex situations and potential fraud surfaced in high volume queues
- Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes
- Understand our risk systems and investigate account patterns
- When trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job Family
- Maintain high levels of confidentiality while performing investigations
- Comprehensively document investigations
- Develop and maintain a comprehensive understanding of the purpose of your Specialization
- Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.
- Demonstrate outstanding judgement and be open to sharing what you know with others.
Qualifications:
● 0-1 years of work experience
- Knowledge of Law enforcement requests and RFI and Liens process
- Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening/night or early morning hours.
- Excellent interpersonal a