Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- We are looking for a skilled Deskside Support Engineer to join our team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users requiring assistance with computer hardware, software, and related technologies.
- This role involves working closely with other IT team members to ensure technical issues are resolved promptly and efficiently while delivering an excellent user experience.

Essential Job Functions:
- Provide Level 1 and Level 2 support for employees, contractors,



and partners through ServiceNow, phone, email, or instant messaging.
- Troubleshoot and resolve hardware and software issues on Windows PCs, Mac systems, iOS, and Android devices.
- Support meeting room setups, event support, and retail store technology environments.
- Maintain and manage IT inventory, including desktops, laptops, peripherals, and related equipment.
- Collaborate with the Data Center Support team for server-related issues.
- Document and track all incidents and service requests in the ticketing system.
- Provide hands-on support for servers in coordination with the Data Center Support team.
- Ensure compliance with IT security policies and procedures.

Infrastructure & End User Support
- Desktop and Laptop Support.
- Mobile Device Support.
- Peripheral Device Support.
- Meeting Room and Collaboration Technology Support.
- Email, Software, and Application Troubleshooti

📌 Rds (Noida)
🏢 VARITE
📍 Noida