An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- Exp: 7-12 years
- He / she will work closely with the ITSM Process Manager for Discovery and update the delivered quality of documentation and training materials, process execution, audit readiness, and continuously support the process manager on monitoring, improving and enhancing the processes.
- Additionally, he/she will be responsible for resolving user support tickets as well as execute functional testing of enhancements and configure and update automated test cases using the tool’s Automated Test Framework.
- Creation and maintenance of Power BI reports is equally part of this role.
- The candidate will act as a digital process expert and a point of contact for the ITSM processes being part of the agile ITSM BizDevOps team.
Essential Job Functions:
- Subject Matter Expert (SME) & Point of Contact (POC) for ITSM processes across the organization and as back up and extended workbench to the corporate team and will be occasionally assigned to global projects within the IT Service Operations Management team
- Responsible for continuously improving the processes
- Consultation in ITSM process management, guiding project teams on the process
- Involved in designing and enhancing the processes and related digitalized workflows
- Responsible for designing, building, and sharing the ITSM process reports in Power BI
- Designs, develops and executes test cases using ServiceNow’s Automated Test Framework
- Responsi
📌 IT Process Expert Discovery (Bengaluru)
🏢 VARITE
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.