An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- The Senior Administrator for Support and Operations plays a crucial role in providing advanced technical support and operational excellence within the Identity and Access Management (IAM) domain.
- This role focuses on troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and security posture.
The position requires a solid understanding of CyberArk PAM and IAM project management to ensure compliance with quality standards and regulatory requirements.
Essential Job Functions:
- Provide Technical Leadership By Adhering To Quality Standards, Regulatory Requirements, And Company Policies While Managing Iam Project Operations And Cyberark Pam Implementations.
- Deliver Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis, And Implementing Effective Solutions To Resolve Technical And Security Issues Related To Cyberark Vault, Pvwa, Cpm, And Psm.
- Engage In Value-Added Activities Such As Updating And Managing The Knowledge Base, Training Current Team Members, And Coaching Analysts To Enhance Team Capabilities And Operational Efficiency.
- Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Robust Security Posture.
- Drive Positive Customer Experiences And Improve Csat Metrics Through Effective First Call Resolution Strategies,
📌 IAM Project Manager (Chennai)
🏢 VARITE
📍 Chennai
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