We are hiring a Project Manager to coordinate large-scale managed services operations and keep delivery quality consistent across teams. You will manage governance, reporting, and SLA-focused execution while partnering with leaders to advance AI initiatives and automation. Apply if you want to improve program execution and stakeholder outcomes
Responsibilities
- Manage operations for the "Managed Services Solution Practice"
- Align cross-department teams to synchronize project goals and improve service delivery processes
- Maintain transparent communication and deliver regular status reporting to internal teams and external stakeholders
- Partner with senior leaders to sustain engagement and alignment on AI initiatives
- Run key stakeholder calls across programs/initiatives while balancing multitasking and ambiguity
- Measure progress and communicate key performance indicators for AI practice operations
- Embed AI knowledge into practice workflows and deliverables with the broader team
- Diagnose operational issues and resolve blockers to support smooth practice functioning




- Define program scope, objectives, and success criteria in initiation and planning stages
- Ensure program performance meets service level agreements and contractual obligations through ongoing oversight
- Identify, assess, and mitigate risks that could affect outcomes and stakeholder expectations
- Develop and maintain dashboards and reports, and lead continuous improvement by acting on feedback and refining operational workflows

Requirements
- Broad IT industry experience totaling 14-17 years within program delivery and operational management
- Robust experience in managed services programs and operating large accounts/programs with a focus on consistency and risk mitigation
- Proven track record collaborating with global and local leadership and cross-functional teams to achieve unified goals
- Excellent communication and relationship-building skills when working with senior leadership world

📌 Project Manager (Hyderabad)
🏢 EPAM Systems
📍 Hyderabad