About the role
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The Land, Property & Public Protection Service Desk team provides critical service desk support for Idox. We are recruiting for a 1st Tier Customer Support Analyst to provide high-quality frontline support to both internal and external customers, ensuring a first-time fix where possible. The successful candidate will take full ownership of support requests, ensuring they are triaged effectively, keeping all parties up to date on progress whilst ensuring operational processes and procedures are followed. The candidate will be required to continuously develop their technical skills and knowledge to enhance delivery of service and promote excellent customer experience.
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We are looking for an experienced professional who combines robust organisational skills with technical know-how and a collaborative attitude.



The successful candidate will have experience in a fast-paced environment which demands prioritisation, excellent time management and multi-tasking skills. We are looking for a candidate who is self-starting, committed and resourceful with initiative and a good eye for detail.
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This is a fantastic opportunity for ambitious professionals to develop a career with Idox. In particular, we are looking for individuals who are confident in their written and spoken English, well organised and able to communicate clearly and easily with UK customers. ​

Please find the JD here: JD - Customer Support Analyst - Service Desk.docx

📌 Customer Support Analyst (Pune)
🏢 IDOX Group
📍 Pune