i. Manage configuration of request intake forms under Employee Center Pro / CSM Portal.
ii. Oversee set up of agent workspace views, assignment rules for auto case assignment
iii. Manage team of technical experts who will configure: ServiceNow Workflows includes Planogram and Category Insights Services, notifications templates, SLA's and Surveys, Reports and Dashboards, approval scenarios, SLAs and notifications
Manage the UAT phase & hyper care
Mandatory skills*
Service Now module awareness – CSM
Desired skills*
NA
Domain*
Client
Approx. vendor billing rate*
15k
Accurate Work Location*
India
Background check process to be followed: *
Y
Mode of Interview: Telephonic/Face to Face/Microsoft teams*
Microsoft teams Video
📌 Service Now module awareness – CSM (Bengaluru)
🏢 Clifyx
📍 Bengaluru
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