Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- As a member of the Mumbai Client team, he/she will be responsible to provide tier1 and tier2 operational support for Desktop, Laptops, Printers and Telephony request with in Mumbai that meet a diverse set of business requirements which will include technical support for all IT related tasks like desktop hardware, including; computers, printers, phones, network, Smart Phones, Windows, UNIX, and Linux systems.
- He/she should also be responsible for evaluating new technologies.
Keen to solve problems within a cooperative environment. He/she should be responsible for addressing any crises which occur and need immediate attention.
Essential Job Functions:
Provide tier1 and tier2 operational support for Qualcomm customers which includes:
- Primary focus on day-to-day operational tickets.
- Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems
- VOICE/DATA Support: Manage and handle Analog/Digital/VOIP phone
- IT Ticket queue management and follow process.
- Analyst will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow-up, should be done according to the established Client standards. Service now work orders should contain detailed information pertaining to the case as well as
📌 IT Support Analyst-Deskside Support (Mumbai)
🏢 VARITE
📍 Mumbai