An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
The Service Manager is responsible for the overall management and optimization of digital tools and services within the organization:
- Managing Digital Workplace Services: Overseeing digital workplace technologies to support operations and user requirements.
- Operational Oversight: Maintaining the functionality of digital workplace platforms, tools, and infrastructure.
- Supporting Digital Transformation: Participating in digital transformation initiatives to update workplace capabilities.
- Stakeholder Collaboration: Working with internal teams, vendors, and business units to align service delivery with organizational objectives.
- Monitoring Performance: Reviewing service metrics, identifying areas for adjustment, and implementing necessary changes.
- Incident and Problem Resolution: Coordinating efforts to address service disruptions and conducting root cause analyses.
- Continuous Improvement: Facilitating updates and modifications in service delivery based on feedback and established practices.
- Own End to End lifecycle of M365 Services including Teams, SharePoint, Exchange, Power Platform and Intune.
- Maintain operation oversight of service health and performance
- Ensuring compliance of Org policies and Microsoft best practices.
- Track KPIs such as tool/license usage and adoption
- Drive change implementations with relevant teams for M365 Roadmap initiatives.
- Service Manager resources a
📌 Workplace service manager (Bengaluru)
🏢 VARITE
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.