Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules.
- Design functional solutions leveraging ServiceNow ITOM capabilities such as:
- Discovery
- Service Mapping
- Event Management
- CMDB (Configuration Management Database)
- Orchestration (preferred)
- Work closely with technical teams to ensure accurate implementation of requirements.
- Define and maintain CMDB data model, governance, and best practices.
- Conduct workshops, stakeholder meetings, and process discussions.




- Provide functional guidance and solutions aligned with ITIL practices.
- Assist in integration requirements between ServiceNow and other tools.
- Prepare functional documentation, including:
- Business requirement documents (BRD)
- Functional specifications
- Process flows
- Support testing activities (UAT) and ensure quality deliverables.
- Provide post-implementation support and continuous improvement recommendations.

Qualifications:
- Mandatory requirement to have active CSA & CIS Certification
- Exp: 5-12 years

Required Skills & Qualifications:
- Robust expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management).
- Good understanding of CMDB architecture and data governance.
- Familiarity with ITIL processes (Incident, Change, Problem, Asset Management).
- Ability to translate business requirements into functional designs.
- Strong communication and stakehold

📌 ServiceNow ITOM Functional Consultant (India)
🏢 VARITE
📍 India