An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- As a member of the ECS Delivery Productization the associate will be responsible for maintaining the SPC procedures which are consumed by the MSP team in ECS setting.
- The Infra support Analyst needs the skill set required to support a range of OS flavours including both Linux and Windows.
- The associate would be responsible to validate the procedures according to the ECS standard and sometimes non-standard procedures as requested by MSP team.
Essential Job Functions:
- Perform procedure validations as well as E2E service validations in VLAB environment.
- Reporting the issues encountered while running the procedures in VLAB environment with the concerned procedure owner to ensure the issue doesn’t recur in PROD environment
- Sharing the feedback of the documentation if unclear or needs to be modified
- First level of issue analysis encountered in the procedure by troubleshooting the underlying procedure along with the PO by understanding the basic ECS architecture, newly released features of the tools involved etc
- Proactive follow-up on the tickets created for the issues encountered
- End to end responsibility ensuring the proper closure of the issue occurred in the procedure / service before releasing to production
- Knowledge sharing within the team and with larger audience of the technical and process aspects
- Perform the roll-outs together with the roll out champion.
- Collect the requirement f
📌 SAF – Server Management (Bengaluru)
🏢 VARITE
📍 Bengaluru
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