An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.
Essential Job Functions:
- Support Project Managers deliver complex tech change projects to Adobe’s largest Enterprise customers as well as working independently.
- Develop and demonstrate deep domain expertise related to various enterprise environments, use cases, Adobe products and various offerings.
- Become The TSS Team’s Main Subject Matter Expert on Automated User Management .
- Presenting user management solutions/options, pros and cons, limitations
- Providing guidance on best practices for LDAP, LDAPS, MSAD, Azure AD, Azure SCIM and The User Management API “UMAPI.
- Driving/Documenting online discovery sessions with customers to capture their requirements,
setting/infrastructure before identifying the appropriate solution and guiding the customer through setup, testing and go-live.
- Troubleshooting user management issues with The User Management Tool* and the MS Azure Connector to identify and fix issues.
- *Expected knowledge of Python language required
- Expected knowledge of Identity and SSO to provide setup guidance
- Gain competent-level on Adobe Admin Console and The Global Admin Console
Operation and Approach
- Trusted Advisor
- Partner closely with customers and deliver the highest possible level of guidance and support “A white glove experience”.
- Includes the ability to identify and provide various viable options to customers being mindful of the risks, potential issues and future proofing solutions.
- Approach
- Our engagements are not binary or “fast-food” fashion
- We empathise with the different types of customers we work with,
- We learn and appreciate their challenges,
- W