Job DescriptionHCLTech Hiring for US Healthcare Medical Billing Associate Manager & Senior Manager _ Chennai
NLocation: Chennai
NShift - US Shift
nDesignation & Experience:
NAssociate Manager- 8 to 13 Years
NSenior Manager - 13 to 17Years
NRESPONSIBILITIES:
N
- n
- Manage day-to-dayoperations and direct the team responsible for Healthcare RCM Voice and non-voice process activities. N
- Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction. N
- Oversee a group of TeamLeads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents. N
- Ensure proper integration with operations for effective execution of end-to-end processes. N
- Maintain quality and efficiency measures within the team in accordance with service level agreements. N
- Provide coaching and feedback to direct reports to ensure satisfactory performance levels. N
- Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements. N




- Identify and recommend operational and technological tools to improve efficiency. N
- Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency. N
- Establish and maintain effective work procedures. N
- Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge. N
- Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market. N
- Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process. N
- Review and ensure processes comply with internal policies and external regulations. N
- Address escalated issues regarding performance and quality. N
- Coordinate, participatein, and manage multiple projects assigned by s

📌 Hiring: Opening For Us Healthcare Medical Billing Associate Manager/Senior Manager _chennai (India)
🏢 HCLTech
📍 India