Title: Senior Jira Service Management (JSM) Implementation Specialist

Location: Bangalore

Exp: 8-10yrs

Job Description:

Roles & Responsibilities

Solution Design

• Analyze business requirements and design scalable JSM solutions.

• Recommend JSM capabilities and best practices aligned with business objectives.

• Design solution architecture for service projects, workflows, automation, portals, and integrations.

• Review existing service management maturity and recommend improvements.

JSM (Jira Service Management) Implementation & Configuration

• Lead hands-on implementation and configuration of Jira Service Management.

• Configure projects, request types, issue types, workflows, screens, fields, queues, SLAs, approvals, and notifications.

• Set up customer portals, service desks, knowledge base integration, and forms.

• Configure automation rules to improve efficiency and reduce manual effort.

• Ensure JSM configuration aligns with business requirements and operational processes.

Process Design & ITSM Alignment





• Analyze current support and service management processes.

• Design future-state processes for incident, request, problem, change, asset, and knowledge management.

• Translate process requirements into JSM workflows and configurations.

• Define SOPs, process maps, RACI, escalation rules, SLAs, and governance mechanisms.

• Ensure processes are practical, scalable, and easy for users to adopt.

• Ensure compliance with internal governance, audit, and regulatory requirements

• Champion standardization, quality controls, and service lifecycle discipline

• Establish JSM governance standards and configuration guidelines.

• Promote configuration consistency and reusable solution components.

• Ensure solution documentation remains current.

Technical Implementation

• Work with technical teams on integrations between JSM and other systems.

• Support integration with tools such as Jira Software, Confluence, Slack/Teams, email, monitoring tools

📌 Senior Jira Service Management (Bengaluru)
🏢 NR Consulting
📍 Bengaluru