About the Role
We are looking for a Senior ServiceNow SME to join our Engineering Platforms team, supporting the evolution of our Standard Application Release (SAR) and change governance capabilities. You will be a subject matter expert in ServiceNow's DevOps Change Velocity Module, working at the intersection of change management, pipeline automation, and compliance.
This role is central to our Route to Live programme — helping us automate ServiceNow change record creation, integrate with GitLab pipelines, and ensure our change governance controls are robust, auditable, and quick.

Key Responsibilities
- Own the design, configuration, and continuous improvement of theServiceNow DevOps Change Velocity Module, including automated change record creation triggered from GitLab pipelines
- Lead theGitLab–ServiceNow integration, ensuring pipeline evidence (test results, vulnerability scans, MR metadata) is automatically attached to change records
- Define and maintainchange governance guardrailswithin ServiceNow, including automated approval workflows, evidence capture,



and audit trail generation
- Collaborate with the Route to Live and RTL Compliance teams to extend SAR to new change types (e.g., Maintenance > Security Patching)
- Advise onchange categorisation, risk assessment, and approval workflowsin alignment with internal change management policy
- Support onboarding of application teams onto SAR, providing guidance on ServiceNow record structure and pipeline integration patterns
- Contribute to the design of scope enforcement and automated guardrails that prevent misuse of change pathways

Required Skills & Experience
- ServiceNow Certified Application Developeraccreditation (mandatory)
- Deep hands-on experience with theServiceNow DevOps Change Velocity Module
- Proven experience integratingServiceNow with GitLab, including pipeline triggers, webhook configuration, and evidence attachment
- Strong understanding ofGitLab pipelines, CI/CD workflows, and source code m

📌 Senior ServiceNow Engineer – DevOps Change Velocity (Bengaluru)
🏢 Accolite Digital India
📍 Bengaluru