Job Description WHO ARE WE?
N n CONNECTING PEOPLE AND WORK
N n TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, effective workforce in a wide variety of industries including-- construction, energy, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a database of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.
N n ROLE
n nThis position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution.




N n ESSENTIAL DUTIES &RESPONSIBILITIES;
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- Provide technical assistance and support for incoming queries/calls and issues related to computer systems and software
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- Identify and diagnose issues and problems
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- Categorize and record reported queries and provide solutions
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- Support problem identification
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- Advise users on appropriate course of action
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- Monitor issues from start to resolution
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- Escalate, if needed, unresolved problems to a higher level of support
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- Provide essential online security advice and support
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- Managing one or more customer service
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- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
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- Receives and handles requests for service, following agreed procedures
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- Promptly allocates calls as appropriate
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- Logs incidents and service requests and maintain

📌 Hiring: Infrastructure (India)
🏢 TrueBlue India
📍 India