Company Name: VARITE India Private Limited

About The Client:

An American multinational technology corporation headquartered in Armonk, New York, it is present in over 175 countries. It specializes in computer hardware, middleware, and software and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology. As one of the world's oldest and largest technology companies, the Client has been responsible for several technological innovations, including the automated teller machine (ATM), dynamic random-access memory (DRAM), the floppy disk, the hard disk drive, the magnetic stripe card, the relational database, the SQL programming language, and the UPC barcode. The company has made inroads in advanced computer chips, quantum computing, artificial intelligence, and data infrastructure.

About The Job:
- The ITSM Lead is responsible for ensuring effective execution, adherence, and continual improvement of IT Service Management practices within Client’s scope of delivery for PMI.
- This role promotes consistent service‐management behaviors,



supports PMI’s operating model, and drives performance excellence across Client teams.
- The role’s primary focus is on people, process governance, and driving continuous improvement.
- The position operates as a standalone role within the Client delivery tower. It requires solid influencing skills, structured coordination, and the ability to guide teams and drive outcomes without formal authority.

Essential Job Functions:

ITSM Governance and Process Execution
- Ensure Client teams consistently apply ITIL® 4 practices in adherence with PMI’s defined processes and expectations.
- Reinforce expected service‐management behaviors across Client delivery teams.
- Monitor Client’s adherence to ITSM standards and drive corrective actions where gaps are identified.
- Provide subject matter guidance across Incident, Problem, Request, Change, Knowledge Management, and Service Level Management.

Perform

📌 IT Service Management (Bengaluru)
🏢 VARITE
📍 Bengaluru