Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
- The Desktop Engineer 2's primary duties include software images for assets.
- They troubleshoot problems that involve with the Image deployment, patching and monitoring using SCCM and Intune autopatch.
Essential Job Functions:
- Work on incidents, tasks and requests for the issues related SCCM image deployment.
- Develop standard procedures for building, packaging, and deploying application software across all devices (including desktops, laptops, VDIs, tablets, smartphones, etc.), supporting both 'push' deployment and end-user self-service.
- Develop and maintain documentation for all core software images build and deployment process using task sequence.
- Utilize Services Tools to maintain and provide compliance with core software image packaging, deployment,
and management policies and procedures.
- Create current software image builds for deployment to different devices.
- Test image deployment for the supported devices in the environment.
- Utilize SCCM and Intune to maintain and provide compliance with core software image packaging, deployment, and management policies and procedures.
- Conduct End User testing of deployed application software to validate that they perform in accordance with the approved specifications.
- Deploy approved application packages on applicable devices as required.
- Develop, maintain, and patch using Intune and autopatch for different environments to maintain compliance.
- Follow patch review process and share the results.
- Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
- On-call support for high priority incidents