- REQUIREMENT TEMPLATE – Production Support AS400

No. of positions
1

Account Name
Truist- Eden

Service Line
ADM

Must have skills - 2 skills which are non-negotiable
AS400 support, ITIL

Desirable skills - 1 skill which is nice to have
Mainframe

Infosys role
Technology Analyst

Desired experience range
3-5 Years

Location(s) where this position can work out of
Hyderabad STP

Does this position require working from client office all or some days in the week? If yes pls provide details
3 days working from office Mandate, rotational shifts for 24*7 coverage project except for US business hours

Is remote working allowed
Hybrid for 2 days in week

Any additional things to be checked

Responsibilities and JD in brief along with additional criteria to be considered (if any):
- L2 support for AS400 (IBM iSeries) applications ensuring stability & quick issue resolution.
- Responsibilities
- Monitor jobs, batches & system health
- Handle incidents (ServiceNow) & perform RCA
- Troubleshoot RPG/CL, DB2 issues
- Manage job failures & restarts
- Support on-call/shift operations
- Skills
- AS400 / IBM i, RPG, CL
- DB2, SQL basics
- Production support & ITIL

📌 Production Support (India)
🏢 Clifyx
📍 India