Title: e-Clinical System SME

Location: Bangalore, Chennai, Mumbai

Exp: 3-6 Years

Job Description:

Key Responsibilities-

• Provide L2/L3 support for e-Clinical systems and related applications.

• Manage incidents, service requests, problem, and change management activities.

• Support system configuration, user access management, and application monitoring.

• Coordinate with clinical teams, business users, vendors, and onsite stakeholders for issue resolution and enhancements.

• Ensure compliance with GxP, SOPs, and regulatory requirements.

• Support validation, release management, and system upgrade activities.

• Prepare operational reports, KPIs, and support documentation.

• Participate in process improvement and knowledge management initiatives.

Required Skills





• 4–6 years of experience in e-Clinical application support or Clinical IT support.

• Hands-on experience with Clinical platforms such as CDR, Clinical Data, Clinical analytics.

• Preferred exposure to CTMS, EDC, eTMF, RTSM, or similar systems.

• Good understanding of clinical trial processes and Life Sciences domain.

• Experience in ITSM/support processes including Incident, Change, and Problem Management.

• Knowledge of GxP compliance and validation processes.

• Solid communication and stakeholder management skills.

Qualification

• Bachelor's degree in Computer Science, Life Sciences, Pharmacy, or related field.

📌 e-Clinical System SME (Mumbai)
🏢 NR Consulting
📍 Mumbai