Deep understanding of ServiceNow architecture, data model, tables, relationships
• Solid knowledge of key platform capabilities:
Flow Designer, Workflow, Integration Hub, Service Catalog, CMDB, Service Portal / UI Builder
• Ability to design:
• Application data models
• Entity relationships
• Reusable components
• Understanding of integration patterns:
• REST / SOAP
• MID Server
• Knowledge of:
• Transform maps
• Import sets
• Data quality & reconciliation
• Ability to design cross system workflows end-to-end
• Strong requirement gathering and facilitation
• Ability to run:
• Design workshops
• Journey mapping sessions
• Playbacks & demos
• Ability to work closely with:
• Business product owners
• Developers
• Architects
• QA teams
Have worked on multiple Integration projects





Additionally for PEGA shift left and Expedio to SNOW program the designer should also have

ITSM
• Incident, Problem, Change, Request, Major Incident
• Risk, approvals, SLAs, OLAs

ITOM
• CMDB modeling
• Discovery patterns
• Service Mapping dependencies
• Event, Alert & Operational Intelligence

For Network secops , the designer should have

• Experience in ServiceNow NetworkSecOps & Cyber Security Modules
o Configuration Compliance
o Vulnerability Response (VR)
o Security Incident Response (SIR)
o Threat Intelligence
o Security Orchestration, Automation & Response (SOAR)
o Attack Surface Management

📌 Service Now Developer (India)
🏢 Clifyx
📍 India