Project Role : Technology Architect

Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.

Must have skills : Cloud Contact Center Implementation

Positive to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

We are seeking an experienced NICE InContact Architecture Engineer to lead the design, architecture, migration and deployment of NICE InContact solutions for enterprise-level contact center environments or equivalent contact center platforms like Genesys Cloud CX, Amazon Connect, Sprinklr, etc. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging NICE InContact and integrating it with key enterprise systems. This role is both hands-on and strategic, and will work closely with business stakeholders, cross-functional teams, and clients to deliver cutting-edge contact center solutions.





Roles & Responsibilities:

Architect and Design NICE InContact Solutions:

Lead end-to-end architecture and solution design for NICE InContact deployments.

Translate business and functional requirements into scalable and maintainable technical solutions.

Align platform designs with compliance, security, and operational standards.

Implementation and Configuration:

Oversee the technical implementation of NICE InContact features including voice, chat, email, SMS, IVR, bots, routing strategies, and WFM.

Configure and manage integrations with third-party platforms (e.g., CRM, ERP, databases).

Platform Leadership and Governance:

Serve as the Subject Matter Expert (SME) for NICE InContact.

Define and enforce best practices in design, configuration, and deployment.

Participate in platform governance, change management, and solution lifecycle planning.

Mentorship and Collaboration:

Provide guidance, trai

📌 Cloud Contact Center Implementation (Bengaluru)
🏢 Accenture
📍 Bengaluru