• Responsible for support operations including health checks, business service requests, production

incident investigations and root cause analysis with focus and emphasis on supporting the platforms

• Ensure adherence to service management standards including incident, problem, change and release

management

• Provide articulate, accurate and timely updates on issues to stakeholders

• Provide technical guidance and mentoring for the whole team, help troubleshoot complex technical

issues.

• Coordinate and facilitate resolution for major incidents engaging with the incident management team,

upstream providers, infrastructure teams etc. as required

• Follow-up on issues ensuring appropriate remediation tasks are completed

• Collaborate with delivery teams, ensuring support requirements are met prior to production deployment

• Responsible for raising change tickets and communicating appropriately

• Responsible for implementing changes in controlled environments

• Implement and maintain effective, well-rehearsed business continuity and service recovery plans





• Collaborate with regional teams to evolve firm-wide best practices

• Willing to work in a 24x7 environment participating in an on-call rota as well as night and weekend work

Fidelity International offers investment solutions and services and retirement expertise to more than 2.52
million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think
generationally and invest for the long term. Operating in more than 25 locations and with $710.2 billion in
total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial
institutions, insurers and wealth managers, to private individuals.
Our Workplace & Personal Financial Health business provides individuals, advisers and employers with
access to world-class investment choices, third-party solutions, administration services and pension
guidance. Together with our Investment Solu

📌 Analyst Programmer (Support) (Gurugram)
🏢 Fidelity International
📍 Gurugram